The 5 Most Common Local Phone Bill Errors

After over 100 years of practice, telePh Metering and Database Errors

The 5 Most Common Local Phone Bill Errors

The 5 Most Common Local Phone Bill Errors

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The 5 Most Common Local Phone Bill Errors

The 5 Most Common Local Phone Bill Errors

These types of errors are commonly associated with local and long-distance calling charges. They can occur through Metering malfunctions or clerical transcription errors. Examples include:

-Double Metering (easy to identify since each call is shown twice and in complete detail)

-Charges for incomplete calls .

-Usage from a different subscriber (another easily identifiable error-charge for another individual's line number will appear on carrier bill)

#5 - Telecom Agent Errors

Agent errors continue to be a problem as more and more agents are accepting either partial or end-to-end responsibility for service segMents provided by vendors.

Agent misfeasance occurs when a supplier orders or assumes responsibility for service segMents provided by several different carriers or vendors, then fails to exercise responsibility for those services. Examples may include:

-Local lines ordered and installed by equipMent vendor or IXC. (In the event those lines are no longer needed, the agent is nowhere to be found to cancel the unused lines and services!)

-Excessive or sub-optimum facilities installed

-Promises of credits or changes that fail to materialize

Telecom billing errors will never disappear. However, even a little knowledge in what kinds of errors to look for can go a long way in reducing telecom expenses.

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The 5 Most Common Local Phone Bill Errors